JOBS AT SOAPBOX
Lead Support Engineer
Engineering
ABOUT THE POSITION

We are currently seeking a proficient Lead Support Engineer to take charge of our dedicated support team, ensuring the impeccable performance of our software for our esteemed global clientele. You will provide technical guidance and lead your team in addressing intricate challenges. Your responsibilities will encompass direct client engagement, process refinement, and seamless collaboration with cross-functional units. If you possess a fervent commitment to advancing the e-commerce landscape and excel in leadership roles, we welcome your application to contribute to this pioneering endeavor. Join us and be a pivotal force in setting new benchmarks in e-commerce support.

WHAT YOU'LL DO
  • Diagnose and troubleshoot customer technical problems. You will be finding where bugs and other issues occur in the full stack (we use Python/Django + React.js). You should be able to determine if the issue is a front end issue or a backend issue, reproduce it in your local development environment, diagnose the issue, and suggest a fix for it.
  • Manage bug reporting and ticketing. You will be responsible for reporting and tracking issues and then working the Custom Success team to communicate with the customer.
  • Monitor logs and metrics in Datadog and errors in Sentry to be aware of how the application is functioning.
  • Help with the onboarding process for new customers.
  • Pulling requested data from the backend using the Django shell.

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WHO YOU ARE
  • Great communication skills in English as you will be working directly with customers.
  • Efficient and meticulous debugging skills.
  • Expert experience with Python with a web framework like Django (min. 5 years).
  • Experience with a SPA Javascript framework, preferably React (min. 2 years).
  • Some experience with eCommerce integrations (nice to have).
  • Experience working with an agile, geographically distributed team.

‍

EXPECTED HIRE DATE
Immediate
EMPLOYMENT STATUS
Full-time, international
LOCATION
Full remote
AVAILABILITY
You will need to be able to work from at least 8:30am PST to 5:30pm PST Monday-Friday and be readily available on Slack and Zoom during that time.
COMPENSATION RANGE
Depending on region
BENEFITS
Not Included
ADDITIONAL INFORMATION
APPLY

Our Culture

Perks of Joining our Team

• Competitive Salary
• Fast-paced environment
• Ego-free, collaborative team culture
• Creative problem solving and innovative thinking
• Community involvement
• Monthly virtual team events

Benefits

⚕️

Medical, Dental,
and Vision Insurance

♿

Life and Disability
Insurance

🕐

Flexible PTO

⛱️

Paid Holidays

➕

401k

➕

And more!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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